Privacy Policy - ServicingUSA

Revised October 2021

ServicingUSA, LLC (“ServicingUSA” or “we” or “us”) is committed to your privacy and security online. The ServicingUSA Privacy Policy (“Policy”) applies to everyone who visits any one of our affiliated websites, portals or platforms (“Websites”):

Information Collection and Use

Merchants

Subject to any agreement to the contrary, ServicingUSA is the owner of the information collected on these Websites. When you visit ServicingUSA Websites, submit a form or application or have any interaction with us online, the information below may be collected for various purposes, including to review your eligibility for the financial product and/or services that you requested, to enroll you in those requested services, and to provide you with those products and services:

• Your browser type
• Your IP address
• The presence of any software on your device that may be necessary to view our Websites
• Information about the device you are using
• Business and Personal information submitted by you on applications, forms, and electronic messaging or shared with us by our affiliates. Such personal or business information may include:
  • Your Business’:
    • Legal Name and DBA
    • Size and Type
    • Address
    • Federal Tax ID
    • Years in Operation
    • Ownership Information
    • Registration and Licenses
    • Insurance Information
    • Website
    • Bank Account Information
    • Primary financing contact’s name, job title, business e-mail and phone number (if different than you)
    • Customer Invoices
  • Your:
    • Name
    • Job title
    • Social Security Number
    • Date of Birth
    • E-mail Address
    • Telephone Number
    • Address
    • Credit Scores
    • Credit History
    • Payment History
    • Information to Verify Your Identity and to Mitigate Risk
    • Bank Account Information and Transactions
  • We also collect any other public and non-public information that you voluntarily provide us with so that we can process your request, this information may be provided through our Websites or through other means. Your decision to provide additional information is entirely optional, however the information may be required to receive the product that you requested.
• Business and Personal information retrieved from third parties for the purpose of processing your request.

Borrowers

ServicingUSA stores and has access to the information collected on these Websites. When you visit ServicingUSA Websites, or have any interaction with us online, the information below may be collected to for various purposes, including to service your account:

• Your browser type
• Your IP address
• The presence of any software on your device that may be necessary to view our Websites
• Information about the device you are using
• Personal information submitted by you on applications, forms, and electronic messaging or shared with us by the owner of the information to service your account(s). Such personal information may include
  • Name
  • Social Security Number
  • Address
  • Date of Birth
  • Income Information
  • Employment Information
  • Email Address
  • Telephone Number
  • Account Numbers
  • Paystubs
  • Cancelled Checks
  • Selfies
  • Driver’s Licenses
  • Passport
  • Usernames
  • Passwords
  • Credit Scores
  • Credit History
  • Payment History
  • Information to Verify Your Identity and to Mitigate Risk
  • Bank Account Information and Transactions
  • Information from Your Merchant Regarding Your Transaction
  • We also collect any other public and non-public information that you voluntarily provide us with so that we can process your request, this information may be provided through our Websites or through other means. Your decision to provide additional information is entirely optional, however the information may be required to receive the product that you requested.
• Personal information retrieved from third parties for the purpose of processing your request or servicing your account.

Security

We take precautions to protect your information. When you submit sensitive information via the Websites, your information is protected both online and offline. Wherever we collect sensitive information (such as credit history data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page. Placement of this icon varies by website browser. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this Policy, you should contact us immediately via telephone at 1-888-502-8008.

Registration

In order to use some of our Websites, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information may be used to contact you about the products and/or services on our Websites in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Cookies

We use “cookies” on our Websites. A cookie is a piece of data stored on a website visitor’s hard drive to help us improve your access to our Websites and identify repeat visitors to our Websites. For instance, when we use a cookie to identify you, you may not have to enter information that you already entered more than once, thereby saving time while on our Websites. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Websites. Some of our business partners may use cookies on our Websites (for example, advertisers). However, we have no access to or control over our business partners’ cookies.

You can disallow cookies by making the appropriate selection from your browser options. However, if you disallow cookies, you may limit the enhanced functionality that cookies allow.

Sharing

We partner with other third parties to provide specific services so that we may process your request or to service your accounts. We will share your name and any other information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

If you are a borrower, we will also share your information with the merchant for whose products and/or services you are attempting to obtain credit with.

With respect to merchants, and only with consent, periodically we may identify third party products and/or services that you may have an interest in, and we will share your information so that they can provide you with more details about their products and/or services. We may receive compensation arising out of these referrals.

We may disclose your personal information as otherwise permitted or required by law, including furnishing your account history to credit bureaus or to assignees.

Links

These Websites contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Websites and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time, our Websites may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as zip code and age range). Contact information will be used to notify the winners and award prizes. Survey information will be used for the purposes of monitoring and improving the use and satisfaction of our Websites and/or services.

Questions and Contact

If you have any questions about this Policy or the practices described herein, you may contact us at 1-888-502-8008. Unless you ask us not to by calling us at 1-888-502-8008 or e-mailing us at [email protected] , we may contact you via email, text messaging, or via telephone in the future to tell you about specials, new products and/or services.

Revisions to This Policy

ServicingUSA reserves the right to revise this Policy at any time. When we do, we will post the change(s) on these Websites. You will not be given any notice of these changes. Any change to this Policy will be posted on our Websites in a timely manner. Your continued use of our Websites and web pages after any changes are posted will be deemed to constitute your agreement to and acceptance of such changes to this Policy.

California Residents Only – California Consumer Privacy Act Notice

Under the California Consumer Privacy Act (“CCPA”), consumers who are residents of California have certain privacy rights that they may exercise regarding their personal information that we may collect. The CCPA defines personal information (“Personal Information”) as information that identifies, relates to, or could reasonably be linked directly or indirectly with a particular California consumer. The following CCPA Notice (“Notice”) supplements the information contained in ServicingUSA’s general Privacy Policy described above.

The CCPA does not apply to certain Personal Information, such as information subject to the Gramm-Leach-Bliley Act (“GLBA”) or the Fair Credit Reporting Act (“FCRA”). As a result, the CCPA does not apply with respect to information that we collect about California consumers who apply for or obtain financial products and/or services for personal, family, or household purposes. For more information about how we collect, disclose, and secure information relating to these consumers, please refer to our Privacy Notice.

Pursuant to this Notice, and subject to exceptions and limitations provided by the CCPA, California consumers (“you”) have the right to request that we:

• Disclose the categories of Personal Information that we collected about you during the last twelve (12) months;
• Disclose the categories of sources from which we collected such information;
• Disclose the business or commercial purposes for collecting such information about you;
• Disclose the categories of third parties to whom we shared such information;
• Disclose the specific pieces of Personal Information we collected about you;
• Delete Personal Information that we collected from you.

You have the right to designate an authorized agent to make a CCPA request on your behalf. However, in order for that request to be reviewed and processed, either you or your authorized agent must provide proof of written permission to act on your behalf.

While the categories and purpose of Personal Information that we collect, use, and disclose about a California resident will vary based on our specific relationship and interaction with that individual, generally, in the last twelve (12) months, we have collected the following information relating to California residents:

• Categories and Specific Examples of Personal Information Collected:
  • Identifiers (name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security Number, driver’s license or state-issued identification card number, passport number or other similar government issued identifiers, bank account numbers, credit or debit card numbers, financial information);
  • Commercial Information (records of personal property, products or services purchased, obtained or considered, other purchasing or consuming histories or tendencies);
  • Professional and Employment-Related Information (current or past job history and income);
  • Characteristics of Protected Classifications under California or Federal Law (age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex – including gender, gender identity, gender expression and sexual orientation, military or veteran status, genetic information – including familial genetic information);
  • Records of Your Interactions (phone calls, text messages, emails, other communications with our Customer Service and call center representatives, or any employees of ours);
  • Internet or Other Electronic Network Activities (information regarding your interaction with an Internet website, application or advertisement, browsing history, search history);
  • Preferences (communication preferences – for example, whether you prefer electronic communications versus receiving hard copies of documents);
  • Biometric Information (height, eye color, weight, voice recordings);
  • Geolocation Data (device location and certain device information);
  • Sensory Data (audio, electronic, visual or other information);
  • Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
• Purpose for Which the Personal Information Shall be Used:
  • Operate, manage and maintain our business;
  • Provide our products and/or services;
  • For our employment and vendor management purposes;
  • Process payments or transactions;
  • Detect and prevent fraud (including protecting against and/or prosecuting malicious, deceptive, fraudulent or illegal activity);
  • Personalize, develop, market, advertise and provide our products and/or services;
  • Perform identity verification;
  • Conduct risk and security control and monitoring;
  • Perform audit functions, including auditing interactions with consumers;
  • Comply with legal obligations;
  • Exercise and defend legal claims and rights.
• Categories of Sources from Which Personal Information is Collected:
  • Directly from you;
  • Our affiliates;
  • Online services, including cookies and pixel tags;
  • Consumer reporting agencies;
  • Social and advertising networks;
  • Data analytics providers;
  • Government entities and other public sources;
  • Third parties who you have authorized or directed to share your information with us;
  • Service providers with whom we have a contractual relationship to perform services on our behalf.
• Categories of Third Parties with Whom LendingUSA Shares Personal Information:
  • Our affiliates;
  • Consumer reporting agencies;
  • Government entities and other public sources;
  • Third parties with whom you have authorized or directed us to share your information;
  • Financial Institutions
  • Merchants whose products and/or services you sought to finance or pay on credit
  • Service providers with whom we have a contractual relationship to perform services on our behalf.
• Purpose for Which the Personal Information Shall be Shared:
  • To provide credit reporting to credit reporting agencies;
  • Sharing information with any successor to all or part of our business, including the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets;
  • To complete a transaction you requested;
  • To perform services on our behalf, including any services related to our purpose for using Personal Information, or on behalf of the owner of your account;
  • To comply with a legal or regulatory request, audit or court order.

Only you or your authorized agent may make a request related to your Personal Information. An authorized agent may be a person or a business entity registered with the California Secretary of State to act on your behalf. If you intend to submit a request on behalf of someone else, we must have on file or you must provide to us appropriate power of attorney, guardian, conservator or trustee document(s) confirming you have the authority to act on behalf of the individual for whom you are submitting the request.  We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to act on another’s behalf. Making a request does not require you to create an account with us, and we will only use Personal Information provided in such a request to verify the requestor’s identity or authority to make the request.

We do not sell Personal Information as described in the CCPA.

To exercise your rights under the CCPA, you can do so by calling 1-888-502-8008 or by e-mailing [email protected] You must specify which right you want to exercise and provide your full name and contact information, including e-mail address, mailing address and phone number.

Privacy Notice

Rev. 10/2021